Shipment and Delivery

Countries We Ship To

We ship to most countries and regions, including Germany, France, Italy, Japan, the United States, New Zealand, Australia, Canada, Spain, etc. For countries not listed, please contact us before placing an order.
Contact: Alex Zhou（Phone: +86-13853796097；Email: Alex@rclawnmowers.com）

Lead Time and Delivery Time

After placing an order, to ensure prompt shipment, order details cannot be changed or canceled.

Lead Time: 3-7 days（preparation period before the product is shipped out）
Shipping Time:
- Europe & North America: 30-40 days（including sea freight and customs clearance; subject to actual logistics progress）
- Asia: 7-14 days
- Other regions: 40-55 days

Shipping times are estimated and may be delayed due to factors beyond our control (e.g., customs inspections, weather). We will provide tracking information and assist with inquiries, but we are not liable for delays caused by third-party logistics or customs authorities.

Shipping Rates

We offer two shipping cost calculation options, and the final cost will be dynamically adjusted based on the product type (e.g., complete machine/spare parts) and the logistics costs of the destination country/region. (Spare parts generally have lower shipping costs due to their lighter weight compared to complete machines):

Option 1: To Nearby Sea Port (Delivery to the nearest port)The cost covers sea freight to the destination port, excluding costs incurred after the goods arrive at the port (such as customs clearance and transshipment).
Option 2: DDU/DDP to Your Door (Door-to-door delivery)The cost covers all expenses throughout the entire process, including sea freight, customs clearance, and inland delivery. Details are subject to the actual order information.

What’s Included in the Shipping Cost?

To Your Port:
This option covers only sea freight to the destination port, excluding all costs incurred after the goods arrive at the port. For example, when shipping to regions like the EU, additional charges may apply for intra-regional transshipment（not included in port fees）, including but not limited to: LCL consolidation fees, Terminal Handling Charges (THC), Emergency Response Services (ERS), delivery order fees, International Ship and Port Facility Security (ISPS) fees, e-customs fees, T1 customs document fees, warehousing fees, Currency Adjustment Factor (CAF), pallet charges, temporary border congestion fees, and document fees.
To Your Address:
This option includes all costs to deliver goods directly to the consignee’s address, such as port fees, customs clearance fees, and other related charges.
Note: For heavy or oversized lawnmowers, the consignee must provide unloading tools/platforms or pay unloading fees directly to the truck driver.
Since the transport agent pays taxes on behalf of the consignee, no tax payment certificate can be provided. If you need to pay taxes yourself and obtain a tax payment certificate, please contact customer service for assistance.

Return Shipping Instructions

Return Address: See Return Policy (Other addresses will be rejected)
International Returns: Prepaid shipping required (No collect/cash-on-delivery)
Mark Package: Must write “RETURN + Order #” on the box
Note: Customs duties/COD fees are buyer’s responsibility

Note

Welcome to rclawnmowers.com! We strive to make your shopping experience easy. For return policies, check our Refund and Returns Policy; for shipping details, refer to this page; for warranty information, visit our Warranty section; for payment methods, see our Payment Options; for import tax details, read our Custom Import Tax to learn about extra charges. If you have questions, contact our customer service team!